Team Leader - Humpty Doo Clinic

WHO ARE WE?

Established in 1991, Danila Dilba Health Service (DDHS) is an Aboriginal community-controlled organisation committed to providing culturally appropriate, comprehensive primary health care services and community development within the Biluru (Aboriginal) community of the Yilli Rreung (Greater Darwin) Region in the Northern Territory.

We work to address the social determinants of health including the broader issues that affect our people’s health, through evidence-based research and public advocacy. We also work to empower individuals, families, and communities to optimise their health.

WHAT WILL YOU FOCUS ON?

This position is responsible for supervising and coordinating the delivery of quality, culturally sensitive, comprehensive primary health care service programs at Humpty Doo Clinic aimed at improving the health status of Aboriginal and Torres Strait Islander residents of the greater Darwin region.

The position reports directly to the Clinic Manager – Palmerston clinic. Humpty Doo clinic has a small team and at times the clinic may close due to unexpected circumstances, and you may be required to redeploy to Palmerston clinic.

RESPONSIBILITIES

Strategic Imperatives

• Contribute to the development and implementation of the DDHS strategic plan and strategies for the clinic to ensure the delivery of an integrated and culturally appropriate suite to relevant primary care programs that meet the needs of the community members.
• Assist in the identification and implementation of innovations to improve effectiveness and efficiency of clinical service delivery and client outcomes.
• Effectively lead and manage organisational change, people, and budget management.

Clinical Care & Operation

• Provide best practice, evidence based acute care including emergency care according to CARPA guidelines.
• Maintain clinic emergency room to DDHS and AGPAL standards.
• Supervise operational and clinical services and staff, and ensure appropriate rostering of staff, client workflow management, compliance with agreed service levels and national health accreditation standards so performance targets are met and exceeded wherever possible.
• Provide quality leadership to & management of team members (recruitment, performance management & development).
• Assist GPs and other clinical staff as required including visiting health professionals and specialists.
• Coordinate external clinical requests as required for clients not eligible for Care Coordination services.
• Ensure data, reporting and compliance obligations for services are met.
• Implement relevant organisational policies and procedures to ensure clinical and legal compliance.
• Monitor operational budget ensure purchases are within budget and level of delegation.
• Monitor and ensure maintenance of Clinic stocks including cold chain management.
• Effectively manage complaints from a range of stakeholders (clients, staff, and service providers)

Human Resources Management

• Participate in cross-cultural education as well as assist and participate in staff induction and orientation.
• Participate in work partnership agreements.
• Participate in relevant training and professional development activities to further enhance skills and knowledge required for the position.

Communication and Teamwork

• Effectively communicate with multidisciplinary teams as well as clients and external service providers to ensure high quality and cultural safe services to clients.
• Maintain a positive work environment along with harmonious and cooperative relationships with fellow employees, management, and clients.
• Ensure all interactions with clients and staff show appropriate responses to their needs and demonstrate the application of DDHS’ code of conduct.
• Contribute to the efficient and effective functioning of the workplace in order to meet organisational objectives. This includes demonstrating appropriate and professional workplace behaviours and providing assistance to team members as required.
• Be responsible to maintaining your own professional work ethics and participate in staff meetings in a constructive manner.

Stakeholder Engagement

• Participate on a range of Working Parties as required.
• Develop and maintain effective relationships internally and externally to DDHS.
• Represent DDHS in a variety of settings ensuring the organisation’s brand is protected and enhanced.

Safe Practice Environment

• Conduct all activities in a manner consistent with DDHS Work, Health and Safety policy and procedures.
• Proactively address WH&S hazards, incidents, and injuries.
• Regularly monitor and review practices and the work environment to ensure a healthy and safe workplace in accordance with DDHS policies and procedures and legislative requirements.
• Comply with established DDHS clinical standards, policies and protocols including (but not limited to); cold chain management; infection control; and DD Medicines Guidelines.

Service Quality and Continuous Improvement

• Actively participate in DDHS’ Continuous Quality Improvement (CQI) processes to ensure improved quality and service delivery outcomes.
• Implement and follow the DDHS incident and complaint investigation policies to ensure feedback drives service delivery improvements.

Information Management

• Comply with DDHS Privacy and Confidentiality of Health Information Policy.
• Ensure all documentation, records management and the health information system database are maintained and completed in accordance with established standards, policies, and protocols to ensure continuity of care.

Organisational Responsibilities

• Adhere to all organisational policies, procedures, standards, and practices e.g. Work Partnership Agreement; information and records management; confidentiality
• Ensure data, reporting and compliance obligations for services are met
• Act only in ways that advance DDHS objectives, values, and reputation and with honesty, integrity and good faith
• Other duties as required, consistent with skills and experience, as directed by the Supervisor.

SELECTION CRITERIA

Essential

• Current registration with (AHPRA) as a Registered Aboriginal Health Practitioner or Registered Nurse with a minimum of 2 years relevant clinical experience.
• Proven clinical competence in a clinical practice environment.
• Demonstrated management and organisational abilities.
• Proven communication, negotiation, and conflict resolution skills with the ability to work constructively with people from a wide range of cultural and social backgrounds and multi-disciplinary teams.
• Proven cross-cultural competence relevant to the DDHS environment.
• Knowledge of Aboriginal health issues and understanding of Aboriginal history, culture and aspirations and the role of community-controlled health organisations.
• Proven abilities in clinical records management and the preparation of quality documentation including reports, letters, policies, and procedures.

Desirable

• Relevant post-graduate qualifications or studying towards.

Appointment subject to

• Willing to undergo a Police Check.
• Ability and willingness to obtain a Working with Children Clearance (Ochre Card).
• Current driver’s licence.
• Current CPR certificate or the preparedness to gain one within 6 months of commencement.
• Fully vaccinated against COVID-19 or an exemption as listed on the Australian Immunisation Register (AIR) be submitted.
• Full rights to work in Australia.

CONTACT AND APPLICATION INFORMATION

Tiana McCoy (Executive Manager – Clinical Services) 08 8942 5400

We ask that you supply the following documentation in your application to assist the hiring managers with their decision making.  

• Police check or willingness to obtain one
• Current Working with Children Clearance (Ochre Card) or the ability and willingness to obtain one
• Current CPR certificate or the preparedness to gain one within 6 months of commencement. 
• Full vaccination against Covid-19 or evidence of exemption as listed on the Australian Immunisation Register (AIR)
• Current drivers’ licence
• Work right documents (Australian passport/birth certificate OR international passport with visa).

BENEFITS AND ENTITLEMENTS

• 6 weeks annual leave
• 5 days paid leave during end-of-year shutdown (on top of annual leave)
• Salary packaging up to $15,990 per annum.

POSITION DESCRIPTION

Select “Apply now” and you will be directed to the full position description.

COMMITTED TO PROTECTING CHILDREN

Danila Dilba Health Service is committed to protecting the rights of children in all areas where we work. Applicants are advised we will conduct police checks and other screening procedures to ensure we maintain and promote a child safe environment.

To work with DDHS you must hold, or be willing to obtain, a current police check, a valid NT working with children's card, a current CPR certificate and full vaccination against COVID-19, or an exemption as listed on the Australian Immunisation Register (AIR).

Only those with full working rights will be considered for this position.