Senior Manager Clinical Operations

WHO ARE WE?

Established in 1991, Danila Dilba Health Service (DDHS) is an Aboriginal community-controlled organisation committed to providing culturally appropriate, comprehensive primary health care services and community development within the Biluru (Aboriginal) community of the Yilli Rreung (Greater Darwin) Region in the Northern Territory.

We work to address the social determinants of health including the broader issues that affect our people’s health, through evidence-based research and public advocacy. We also work to empower individuals, families, and communities to optimise their health.

WHAT WILL YOU FOCUS ON?

The Senior Manager Clinical Operations will work under the direction of the Executive Manager Clinical Services and alongside other Senior/Clinic Managers to lead, develop, implement, oversee, and manage the operations, and future growth and development of Clinical Services at DDHS.

RESPONSIBILITIES

• Contribute to the development, planning, implementation and review of policies and procedures to ensure compliance with regulatory requirements and best practice.
• Support risk management practices in identifying, assessing, mitigating, and reporting incidents and risks within Clinical Services.
• Provide leadership and support to other Managers and Team Leaders within the team to build internal capacity and capability.
• Monitor and report on Key Performance Indicators, Medicare, and contractual requirements.
• Be a key representative and actively contribute to internal/external organisational committees and working groups.
• Support change management initiatives related to Clinical Services, including process improvements.
• Under the guidance of the Executive Manager Clinical Services, lead several work packages identified in the Project Implementation Plan for the new DDHS service model implementation.
• Lead pilot projects or trials of approaches developed in work packages taking a Continuous Quality Improvement approach to monitor and advise on adjustments required.

QUALIFICATIONS

Essential

• Experience in clinical services or healthcare management, with a strong understanding of healthcare regulations and standards.
• Proven leadership skills with the ability to drive change and foster collaboration across diverse teams.
• Excellent written and oral communication, problem-solving, and decision-making abilities.
• Proficiency in data analysis, reporting, and project management.
• Experience in risk management, policy development, and change management.
• Ability to multitask, prioritise, and adapt to changing priorities in a dynamic environment.
• Culturally competent, ability to navigate a culturally inclusive environment.

CONTACT AND APPLICATION INFORMATION

Tiana McCoy (Executive Manager – Clinical Services) 08 8942 5400

We ask that you supply the following documentation in your application to assist the hiring managers with their decision making.   

• Police check or willingness to obtain one
• Current Working with Children Clearance (Ochre Card) or the ability and willingness to obtain one
• Current CPR certificate or the preparedness to gain one within 6 months of commencement  
• Full vaccination against Covid-19 or evidence of exemption as listed on the Australian Immunisation Register (AIR)
• Current driver's licence
• Work right documents (Australian passport/birth certificate OR international passport with visa).

BENEFITS AND ENTITLEMENTS

• 6 weeks annual leave
• 5 days paid leave during end-of-year shut down (additional to annual leave)
• Salary packaging up to $15,990 per annum

POSITION DESCRIPTION

Select “Apply now” and you will be directed to the full position description.

COMMITTED TO PROTECTING CHILDREN

Danila Dilba Health Service is committed to protecting the rights of children in all areas where we work. Applicants are advised we will conduct police checks and other screening procedures to ensure we maintain and promote a child safe environment.

To work with DDHS you must hold, or be willing to obtain, a current police check, a valid NT working with children's card, a current CPR certificate and full vaccination against COVID-19, or an exemption as listed on the Australian Immunisation Register (AIR).

Only those with full working rights will be considered for this position.