Clinic Manager - Palmerston Clinic

Clinic Manager - Palmerston Clinic

Position: Clinic Manager - Palmerston Clinic

Location: Palmerston Clinic 

Duration: Full time ongoing

Classification: $124,011 - $132,123 per annum (Admin 8.1 – 8.4)

                          $127,093 - $132,429 per annum (RN 5.1 - 5.2)

Job description

Responsible for coordinating the delivery of quality, culturally sensitive, comprehensive primary health care service programs at the Palmerston and Humpty Doo Health Clinic’s aimed at improving the health and wellbeing status of Aboriginal and Torres Strait Islander residents of the greater Darwin region.

WHO ARE WE?

Established in 1991, Danila Dilba Health Service (DDHS) is an Aboriginal community-controlled organisation committed to providing culturally appropriate, comprehensive primary health care services and community development within the Biluru (Aboriginal) community of the Yilli Rreung (Greater Darwin) Region in the Northern Territory.

We work to address the social determinants of health including the broader issues that affect our people’s health, through evidence-based research and public advocacy. We also work to empower individuals, families, and communities to optimise their health.

WHAT WILL YOU FOCUS ON?

This position is responsible for coordinating the delivery of quality, culturally sensitive, comprehensive primary health care service programs at the Palmerston and Humpty Doo Health Clinic’s aimed at improving the health and wellbeing status of Aboriginal and Torres Strait Islander residents of the greater Darwin region. The position has overall responsibility for the effective running of both clinics and is the second on call for after hour’s issues.

RESPONSIBILITIES

Strategic Input

• Contribute to the development and implementation of the DDHS strategic plan and strategies for the Clinics to ensure the delivery of an integrated and culturally appropriate suite of relevant primary care programs that meet the needs of community members.
• Assist in the identification and implementation of innovations to improve effectiveness and efficiency of clinical service delivery and client outcomes.
• Effectively lead and manage organisational change, people, and budget management.

Clinical Care & Operations

• Supervise operational and clinical services, staff and ensure appropriate rostering of staff, client workflow management, compliance with agreed service levels and national health accreditation standards so performance targets are met and exceeded wherever possible.
• Provide quality leadership to and management of team members (recruitment, performance management and development).
• Assist GPs and other clinical staff as required including visiting health professionals and specialists.
• Coordinate external clinical requests as required for clients not eligible for Care Coordination services.
• Ensure data, reporting and compliance obligations for services are met.
• Implement relevant organisational policies and procedures to ensure clinical and legal compliance.
• Manage budget / expenditure within delegation.
• Monitor and ensure maintenance of clinical stock and clinical equipment including cold chain management.

Performance

• Complete and participate in regular formal and informal performance feedback and improvement sessions.
• Demonstrate responsibility for own development through participation in all learning opportunities.
• Actively model DDHS Code of Conduct Policy and demonstrate appropriate and professional workplace behaviours, help team members as required and undertake other key responsibilities or activities as reasonably directed.

Communication and Teamwork

• Effectively communicate with multidisciplinary teams as well as clients and external service providers to ensure high quality and cultural safe services to clients.
• Maintain a positive work environment along with harmonious and cooperative relationships with all employees, and clients.
• Develop and maintain effective relationships internally and externally.
• Represent DDHS in a variety of settings ensuring the organisation’s brand is protected and enhanced.
• Maintain professional work ethics and participate in staff meetings.

Safe Practice and Environment

• Conduct all activities in a manner consistent with national health accreditation standards, DDHS Occupational Work, Health and Safety Policy and Procedures.
• Proactively address Work Health and Safety hazards, incidents, and injuries.
• Comply with established DDHS clinical standards, policies and protocols including (but not limited to); cold chain management; infection control; and DDHS Medicines Guidelines.

Quality

• Identify and make recommendations on opportunities to improve processes, quality, and service delivery outcomes.
• Participate in the development of quality procedures and contribute to internal and external program reviews as required.
• Implement/follow the DDHS incident and complaint investigation policies.
• Comply with DDHS Privacy and Confidentiality of Health Information Policy.
• Ensure all documentation, records management and the health information system database are maintained and completed in accordance with established standards, policies, and protocols to ensure continuity of care.

Organisational Responsibilities

• Build and maintain awareness and understanding of the DDHS strategic plan.
• Adhere to all organisational policies, procedures, standards, and practices e.g., Information and records management, confidentiality.
• Act only in ways that advance DDHS objectives, values, and reputation and with honesty, integrity and good faith.
• Other duties as required, consistent with skills and experience, as directed by the Supervisor.

SELECTION CRITERIA

Essential

• Current registration with Australian Health Practitioner Regulation Authority (AHPRA).
• Proven clinical competence in a clinical practice environment.
• Demonstrated leadership, people management skills and organisational abilities including project management relevant to the operation of clinics.
• Proven communication, negotiation, and conflict resolution skills with the ability to work constructively with people from a wide range of cultural and social backgrounds and multi-disciplinary teams.
• Proven cross-cultural competence relevant to the DDHS environment.
• Knowledge of Aboriginal health issues and understanding of Aboriginal history, culture and aspirations and the role of community-controlled health organisations.
• Proven abilities in clinical records management and the preparation of quality documentation including reports, letters, policies, and procedures.

Desirable

• Relevant post-graduate qualifications in community services, health, social science, project management or other relevant areas

CONTACT AND APPLICATION INFORMATION

Andrea Roe (Acting Executive Manager – Clinical Services) 08 8942 5400

We ask that you supply the following documentation in your application to assist the hiring managers with their decision making.  

• Police check or willingness to obtain one
• Current Working with Children Clearance (Ochre Card) or the ability and willingness to obtain one
• Current CPR certificate or the preparedness to gain one within 6 months of commencement. 
• Full vaccination against Covid-19 or evidence of exemption as listed on the Australian Immunisation Register (AIR)
• Current drivers’ licence
• Work right documents (Australian passport/birth certificate OR international passport with visa).

BENEFITS AND ENTITLEMENTS

• 6 weeks annual leave
• 5 days paid leave during end-of-year shutdown (on top of annual leave)
• Salary packaging up to $15,990 per annum

POSITION DESCRIPTION

Select “Apply now” and you will be directed to the full position description.

COMMITTED TO PROTECTING CHILDREN

Danila Dilba Health Service is committed to protecting the rights of children in all areas where we work. Applicants are advised we will conduct police checks and other screening procedures to ensure we maintain and promote a child safe environment.

To work with DDHS you must hold, or be willing to obtain, a current police check, a valid NT working with children's card, a current CPR certificate and full vaccination against COVID-19, or an exemption as listed on the Australian Immunisation Register (AIR).

Only those with full working rights will be considered for this position.